What do you use for ticketing and support?

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TIQ Software includes a Help section that is powered by Zendesk for all end user support requests. It is a system for tracking, prioritizing, and solving support tickets.

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Zendesk puts all customer information in one place so that everything is in a single location. Zendesk configures any workflow, from the simplest to the most complex, while providing clear visibility into customer interactions.

Every TIQ Software module includes a Help section that handles end user support requests. All support items are catalogued, sorted and replied to by the team at TIQ Software. All items, such as content questions or direct corporate support tickets are sent directly to the project sponsor. 

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