How do I submit a support request?

If you need help with your Quickify project, here is how to contact our support team using our support form. 

Our support form has five main categories: 

• Admin support
• End user support
• Account support
• Sales support
• General inquiry 

Use our built in search feature to discover hundreds of helpful articles and videos.

Using the support form

• Click here to Submit a request.
• Click How can we help you?
• Select the type of support you need
  • Get Admin Support
  • Get End user Support
  • Talk to Accounts
  • Talk to Sales
  • Help, I'm lost

• Fill in your information:
  • • Email address: used to create your Quickify AI or TIQ account
    • First name
    • Last name
    • Web address: [company].quickify.ai or [company].trajectoryiq.com
• Select the type of issue you need help with under How can we help you?
• Tell use your issue in the Summary
  • As you type in the Summary field, it will recommend useful articles

• Fill in any additional Details
  • You have the option to add any attachments, such as screenshots 
• Click the Submit button to send us your support request

Get Admin Support

Under the How can we help you? dropdown menu, you'll find options for the most common Administrator support concerns:

• Didn’t get my sign up email
• Can’t access my account
• Issue generating an AI course
• One of my end users needs help
• Need help approving new users 
• Problem publishing
• Feature request
• Report a bug
• Other
  • If none of the pre-selected options apply, please select Other

Please provide attachments such as screenshots to help us resolve the issue.

Get End User Support

Under How can we help you? dropdown menu, you'll find options for the most common End User support concerns:

• I can’t login

• I can’t remember my password

• I can't access my course(s) 

• I'm getting a "something's not right" error message 

• Other

  • If none of the pre-selected options apply, please select Other

Please provide attachments such as screenshots to help us resolve the issue.

Talk to Accounts

Under the How can we help you? dropdown menu, you'll find options for the most common Account support concerns:

• I need help editing my project

• I need my Stripe invoice or receipt 

• Billing and Plans

• Other

  • If none of the pre-selected options apply, please select Other

Please provide attachments such as screenshots to help us resolve the issue.

Talk to Sales

Under How can we help you? dropdown menu, you'll find options for the most common Sales support concerns:

• Get a quote

• Book a demo

• Other

  • If none of the pre-selected options apply, please select Other

Please provide attachments such as screenshots to help us resolve the issue.

Help, I'm Lost

This form option is for any questions that don't fall under one of our most common categories.