Privacy Policy

  • Updated

Updated Apr 15, 2021

1. INTRODUCTION

Rocketfuel Productions Inc. (collectively, “Us,” “We,” “Our,” “TIQ Software”, “Trajectory IQ,” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s websites (“Visitor(s),” “You,” and derived adjective “Your”), companies or organizations who agree to use the Service as defined below (“Customers”). This Privacy Policy describes TIQ Software's privacy practices with regards to its websites and the related services and applications offered for production use by TIQ Software to its customers  (collectively, the “Service”).


2. WEBSITES COVERED

TIQ Software has established this Privacy Policy to help you to understand how we collect and use personally identifiable information. This Privacy Policy covers the information practices of websites that link to this Privacy Statement, including, but not limited to https://www.tiqsoftware.com and https://trajectoryiq.zendesk.com/.

TIQ Software's websites, including those websites created for our Customers and their Users, may contain links to other websites. TIQ Software is not responsible for the information practices or the content of these other websites. 


3. INFORMATION COLLECTED BY TIQ SOFTWARE

3.1 Personal Information You Provide to Us: TIQ Software collects information from Visitors to the TIQ Software websites and Users of the Service. TIQ Software receives and stores any information entered when expressing an interest in obtaining more information about the Service or registering to use the Service. When a Visitor expresses an interest in obtaining information about the Service or registering to use the Service, TIQ Software may require the Visitor to provide personal information, such as first name, last name, company name, city/town, email address, and any other information necessary for Us to provide Visitors with access to the various aspects of the Service (collectively, “Personal Information”). The Personal Information Visitors provide may be used for such purposes as answering questions, improving the content of the Websites, customizing the content, and communicating with Visitors about TIQ Software's Service, including help desk support.

3.2 Performance Information Collected Automatically: As Visitors navigate or interact with the Service, TIQ Software may also automatically collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. 


4. OTHER THIRD PARTY TRACKING

TIQ Software engages third parties, which use Web beacons, images, and scripts, to help better manage content on TIQ Software’s Websites. TIQ Software does not provide Personal Information to the third parties, but may tie the information gathered from third party tracking to Visitors’ Personal Information for marketing purposes.

4.1 Cookies: TIQ Software uses cookies to make interactions with the Websites easy and meaningful. When a Visitor interacts with the Websites, TIQ Software's servers send a cookie to the Visitor’s computer. Standing alone, cookies do not personally identify the Visitor; they merely recognize the visitor’s Web browser. Unless the Visitor chooses to identify themself to TIQ Software, either by responding to a promotional offer, opening an account, or filling out a Web form, TIQ Software has no way to associate this cookie data with the Visitor’s Personal Information.

For the Websites, TIQ Software uses cookies that are session-based. Session cookies exist only during one session. They disappear from the Visitor’s computer upon closing their browser software or turning off their computer.

Most browsers have an option for turning off cookies, which will prevent the browser from accepting new cookies, as well as (depending on the sophistication of the browser software) allowing the Visitor to decide on acceptance of each new cookie in a variety of ways.

TIQ Software's Websites may connect Visitors and, at the direction of our Customers, to third party service provider content. The use of cookies by third party service providers is not covered by TIQ Software’s Privacy Statement. TIQ Software does not have access or control over these cookies. 

4.2 Web Beacons: TIQ Software uses Web beacons alone or in conjunction with cookies to compile information about Visitors’ usage of the Websites, interaction with emails from TIQ Software, and to operate and improve the Websites. Web beacons are invisible electronic images that can recognize certain types of information on a Visitor’s computer, such as (1) cookies, (2) the time a particular Website is viewed to the Web beacon, or (3) a description of a Website tied to the Web beacon.

4.3 IP Addresses and Browser Information: When a Visitor interacts with the Websites, TIQ Software collects the Visitor’s Internet Protocol ("IP") address(es), browser information and operating system to track and aggregate non-personal information. For example, TIQ Software uses IP addresses to monitor the regions from which Visitors navigate the Website, and for marketing purposes.

4.4 Other Third Party Tracking: TIQ Software engages third parties, which use Web beacons, images, and scripts, to help better manage content on TIQ Software's Websites. TIQ Software does not provide Personal Information to the third parties but may tie the information gathered from third party tracking to our Visitors' Personal Information for marketing purposes.


5. USE OF COOKIES

Cookies are small text files placed on an individual’s computer by Websites that the individual has visited. They are used to make Websites work more effectively and efficiently. Cookies may also provide information to the owner of a Website. No Personal Information is stored within them; however, the details below describe the cookies TIQ Software and its service providers use, and explain why they are used.

5.1 Performance Cookies: These cookies help Us understand how Visitors and Users interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our websites.

5.2 Targeting or advertising Cookies: TIQ Software uses targeting and advertising cookies for marketing purposes, but only with respect to our public-facing websites, and not with respect to our production environment Service. 

5.3 Third Party Services: We use some third party services such as Amazon Web Services, MongoDB Atlas, OKTA, and Heroku. These third party services may place cookies on Your device to gather, for example, usage information and session preferences. We do not have control over the cookies these third party services may set in order to make their service run properly or the cookies they may set to collect usage data and preferences.

5.4 Social Sharing: Our Websites and, based on Customer request, our Service may include social media features, such as the Facebook “Like” button, the LinkedIn button, Twitter button, and a “Share This” via email widget. These features may collect Your IP address and information regarding the page(s) that You are visiting on TIQ Software’s Websites, and may set a cookie to enable the feature at issue to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with a particular feature are governed by the applicable privacy policy of the company providing such feature.

5.5 Opting out of cookies: Please note that opting out of cookies is not recommended and will disrupt the ability of the Service to perform as required (i.e. storing your progress and reporting your performance score, etc.).  


6. USE OF INFORMATION COLLECTED

Except as described in the Privacy Statement, TIQ Software will not give, sell, rent, or loan any identifiable Personal Information to any third party, without either a Visitor’s prior consent or another legal basis. TIQ Software may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise its legal rights or defend against legal claims. TIQ Software may also share such information if the Company believes it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of TIQ Software’s terms of service or other, related contract terms, or as otherwise required by law. TIQ Software may also provide non-personal, summary or group statistics about TIQ Software’s Customers, sales, traffic patterns, and related Service information to reputable third party vendors, but such statistical data will not include Personal Information.

If TIQ Software is involved in a merger, acquisition, or sale of all or a portion of its assets, Visitors will be notified via a prominent notice on TIQ Software’s Website of any change in ownership or uses of Personal Information, as well as any choices Visitors may have regarding their Personal Information.

How We use the information we collect depends in part on which Service a Customer uses, how the Customer uses the Service, and any preferences a Customer may have communicated to us.  Below are the specific purposes for which We use the information We collect.

6.1 Provision of the Service: To provide the Service and personalize Customers’ experience, We use information about our Customers and their users to provide the Service to them, including to authenticate users when users log in, provide support to Customers, and operate and maintain the Service. For example, We use the name and identifying information that Customers provide to the Service in order to help keep the Service secure. Our Service also includes features that personalize Customers’ users’ experience and enhance users’ productivity. 

6.2 Improvement of the Service: We are always looking for ways to make Our Service smarter, faster, secure, integrated, and useful to Customers. We use collective learnings about how people use Our Service and feedback provided directly to TIQ Software to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Service. For example, We examine aggregated usage patterns of Our Customers to ensure that third party applications that integrate with Our Service perform as well as possible. In some cases, We apply these learnings across the Service editions to improve and develop similar features or to better facilitate the interoperability of the third party applications that Customers use with the Service. We also may test and analyze certain new features with some users before making those feature available to all users.  

6.3 Security of the Service: For security purposes, We use information about Customers and their use of the Service to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies, and to assist Customers in their monitoring of such suspicious or fraudulent activity.

6.4 Our Legitimate Interests: To protect Our legitimate business interests and legal rights, and where required by law or where We believe it is necessary to protect our legal rights, interests and the interests of others, We use information about You in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.  

6.5 Your Consent: With Your consent, We use information about You where You have given us consent to do so for a specific purpose not listed above.  For example, We may publish testimonials or featured Customer stories to promote the Service, with Your permission.  


7. LEGAL BASES FOR PROCESSING (FOR EEA USERS)

If You are an individual in the European Economic Area (EEA), We collect and process information about You only where we have a legal basis or bases for doing so under applicable EU laws.  The legal bases depend on the Service edition(s) that You use and how you use them, and/or how You interact with the Website(s), and/or whether You have a business relationship (for example, if You are an employee) with a TIQ Software Customer or prospective Customer. This means We collect and use Your Personal Information only where:

  • We need it to provide You the Service, including to operate the Service, provide Customer support and personalized features and to protect the safety and security of the Service;
  • It satisfies a legitimate interest (which is not overridden by Your data protection interests, in TIQ Software’s assessment after TIQ Software’s analysis in compliance with applicable data protection laws), such as for research and development, to market and promote the Service and provide information to Customers and prospective Customers in such regard, and to protect Our legal rights and interests;
  • You give Us consent to do so for a specific purpose; or
  • We need to process Your Personal Information to comply with a legal obligation.

8. PROTECTION OF INFORMATION

The security of TIQ Software and Our third party providers’ infrastructure is a critical priority for TIQ Software, and We implement safeguards designed to protect Your data, including Personal Information. However, no security system is impenetrable, and due to the inherent nature of the Internet, We cannot guarantee that data, including Personal Information, during transmission through the Internet or while stored on Our systems or otherwise in Our care, is absolutely safe from intrusion or other unauthorized access by others.

TIQ Software’s Websites includes social media features, such as the Drift chat widget. These features may collect a Visitor’s IP address, data regarding the page(s) each Visitor visits on the Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on TIQ Software’s Website. A Visitor’s interactions with these features are governed by the privacy policy of the company providing it. TIQ Software has no direct relationship with the individuals whose Personal Information it processes.

TIQ Software will retain Personal Information it processes on behalf of Visitors for as long as needed to provide Website services to Visitors.  TIQ Software will retain and use this Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.


9. ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION 

If you're a Visitor and Your Personal Information changes, or if You no longer desire to receive information about TIQ Software’s Service, You may have Your Personal Information updated or removed from TIQ Software’s records by emailing hello@tiqsoftware.com or by contacting Us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.


10. CUSTOMER TESTIMONIALS, COMMENTS AND REVIEWS 

We may post Customer testimonials, comments, and reviews on our Websites, which may contain basic Personal Information. We do obtain the Customer's consent via email prior to posting the testimonial, in order to be able to post their name along with their testimonial. If You wish to update or delete Your testimonial, you can contact Us at hello@tiqsoftware.com.


11. PUBLIC FORUMS

Our Websites, such as https://trajectoryiq.zendesk.com/, offer publicly accessible blogs or community forums. You should be aware that any information You provide in these areas may be read, collected, and used by others who access them. To request removal of Your Personal Information from TIQ Software’s blog or community forum, contact Us at hello@tiqsoftware.com. In some cases, We may not be able to remove Your Personal Information, in which case We will let You know if We are unable to do so and why.


12. INFORMATION COLLECTED ON BEHALF OF OUR CUSTOMERS USING THE SERVICE

TIQ Software collects information under the direction of its Customers and has no direct relationship with the individual users (who are employees or agents of Customers, or third parties with whom a Customer does business) whose personal data it processes. TIQ Software works with its Customers to help them provide notice to their employees concerning the purpose for which Personal Information is collected.

We collect information for Our Customers. If You are an employee of, or a user who has been assigned a subscription to the TIQ Software Service by, one of Our Customers and would no longer like to use TIQ Software's Service, please contact that Customer directly. TIQ Software may transfer Personal Information to companies that help us provide the Service. Transfers to subsequent third parties are covered by: (1) the provisions in this Privacy Statement regarding notice and choice, and (2) the applicable agreement TIQ Software has with our Customer that governs such Customer’s use of the Service.

TIQ Software has no direct relationship with the individuals whose Personal Information it processes in its provision of the Service. Any such individual who seeks access to, or who seeks to correct, amend, or delete, inaccurate data, or who seeks to exercise any other right(s) they may have as a data subject, should direct their query to the TIQ Software Customer (the data controller) that assigned such individual a subscription to the Service. If the Customer requests that TIQ Software remove the Personal Information to comply with data protection regulations, We will respond to their request within 30 business days.

TIQ Software will retain Personal Information that We process on behalf of Customers for as long as needed to provide the Service to the Customer. TIQ Software will retain and use this Personal Information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.  Such retention and use conform to the timeframes set forth in the relevant agreements with Our Customers.

The security of data, which may include Personal Information, that is submitted by Customers to the TIQ Software Service (“Customer Data”), is very important to TIQ Software. Additional information about the security settings and configurations can be found in the documentation related to the TIQ Software Service made available to Customers at https://trajectoryiq.zendesk.com/.


13. OUR POLICY TOWARDS CHILDREN

As an enterprise software company providing the Service to Customers, Our communications, business processes, and the Service itself are not directed to individuals under age 18.  We do not knowingly collect Personal Information from children under age 18. If We become aware that a child under age 18 has improperly provided Us with Personal Information, We will take steps to delete such information. If You become aware that a child has provided us with Personal Information, please contact us.


14. CHANGES TO PRIVACY STATEMENT

TIQ Software may amend or update this Privacy Statement from time to time. Use of information We collect is subject to the Privacy Statement in effect at the time such information is used. If we make material changes in the way we use Personal Information, We will notify you by posting an announcement on the Websites or sending You an email prior to the change becoming effective. Your continued use of the Service following any such change constitutes Your agreement to be bound by such changes to the Privacy Statement. Your only remedy, if you do not accept the terms of this Privacy Statement, is to discontinue use of the Service.


15. CONTACT US

If You have any questions about this Privacy Statement or TIQ Software’s Websites, please contact us by using our web form or send an email to hello@tiqsoftware.com.

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