Why did my payment fail?

  • Updated

If you received an email or notification about your payment or credit card failing for a subscription renewal or add-on, follow this guide to learn what happened and what to do next.


Email about failed payments

We’ll send an email to your account email address when a payment fails for any of your site’s subscriptions. 


Why did my payment fail?

There are a few reasons why we couldn't authorize your payment:

Your card expired

If your card’s expiration date passed before your subscription renewal date, the payment will fail. To fix this and submit the payment, update your billing credit card. Ensure the information is accurate. Updating your card prompts another payment attempt. If your card is valid, this payment will be approved.

Your bank prevented the charge

Other issues can occur with cards on file, even if you’ve used them to pay for subscriptions before. If your card hasn’t expired and your account has sufficient funds, contact your bank and ask for more information about the failed charges. After resolving any issues with your bank, try the payment again.

Note: We can’t help directly with declined charges.


If a renewal payment for your account failed

If we can’t process your renewal payment, it’ll become “past due.” You’ have 14 more days to renew and we’ll keep trying to charge the card on file. If we’re still unable to process the payment after 14 days, we will downgrade your account to a Free plan.


FAQ

I have a new card to use. How do I add it?

To add a new billing credit card, please go to the Settings section in your TIQ Dashboard. You can only keep one credit card on file.

I updated my credit card. Did the payment go through?

After you update your billing credit card, we automatically charge it for past due payments. 

How long does the renewal payment cover?

Depending on the subscription, this payment will cover the next year or month. 

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