TIQ Software subscription plans renew automatically unless they’re canceled.
If you see an unexpected charge from us, it’s likely a pre-authorization or subscription renewal. Use this guide to identify these transactions or contact us for more help.
TIP: For questions about fraudulent charges or disputes please contact Stripe directly
Before you begin
We recommend following this guide to determine a TIQ Software charge before disputing it with your bank. This can help you avoid any unnecessary service disruptions.
When a subscription renewal is disputed, we’ll email the site owner and all contributors with admin or billing permissions, identifying the disputed the charge. If you recognize the subscription in the email and the dispute was made in error, contact your bank to cancel the dispute.
I see a TIQ charge for $0 or $1
When you add or update your billing credit card on file, we'll submit a pre-authorization with your bank to confirm the credit card details. The pre-authorized amount is typically $0.00 or $1.00, depending on your bank, and we'll cancel the pre-authorization before it settles on your account.
I see two identical charges from TIQ
When you make the initial purchase of a subscription, we may submit a pre-authorization charge to confirm your payment information. This is a temporary charge that is credited back to your account automatically. If you're seeing two identical charges in your transactions, we suggest contacting your credit card to ask if one of the charges is a pre-authorization.
I don't know what a TIQ charge is for
When you see an unexpected charge from TIQ Software, first log into your Dashboard and navigate to Plans & Add-Ons to identify your TIQ subscription.
If you don’t recognize a subscription or you don’t have a TIQ Software account, contact a TIQ Specialist.
Subscription Plans (Monthly & Annual)
TIQ Standard, Premium, and Enterprise subscriptions renew automatically unless they’re cancelled. If the unexpected charge is for a subscription plan, you can cancel your website subscription by downgrading to the Free plan.
Add-Ons
Most add-ons are one time fee, services-based support projects unless otherwise specified.