How does TIQ handle support requests?

  • Updated

After you share your project with your audience some users may send us questions about your project.

How does it work?

  1. When we get a request, we reply to the individual user
  2. We will CC you on specific items that are outside of our support (e.g. content, etc.)
  3. The user who submitted the request will see your email address as CC.
  4. Our reply will thank the user for letting us know, and that you will be in touch (if necessary).

What can you do next?

  1. Reply to the original request email if you need additional TIQ support (we’re the only ones who will see it).
  2. (Optional) Reply to the user via email to provide additional support

What if it's a technical question?

Our team will reply to all support requests as it relates to your audience experience. We'll also address technical issues, and work with the end user to make sure they can access your project seamlessly.


Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request