FAQ's
Frequently asked questions about TIQ.
Status
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Is TIQ up and running?
Check the current status of TIQ Software. Status All services up and running Status key Up and running ...
Common Questions
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How do I reach support?
The best way to get in touch with our support team is to submit a request and let us know how we can help. When are...
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Do you have a tutorial or a demo?
There are a few different TIQ tutorial and demo options available. Learn how to use TIQ Check out our support artic...
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Do you have any case studies?
For over 10 years, TIQ Software has been helping customers create interactive learning for onboarding and training. C...
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Can you tell me more about TIQ?
Rocketfuel Productions Inc. ("Trajectory IQ", "TIQ Software") has produced online, interactive game-powered learning ...
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Can I whitelabel TIQ?
Almost everything in TIQ Software can be whitelabelled except for some system loading screens, pop-up prompts, and th...
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What other tools integrate with TIQ?
Every TIQ portal allows you to connect your most important information. You can link to items such as: Website links...
For Sumo-Lings
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Can I redeem codes under one account and distribute them later?
You can redeem all the codes you buy under one account/ email for now and then spread them out later to client accoun...
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Are there any deal limitations outside North America?
Although the AppSumo x TIQ Software deal is specifically targeted to audiences in the United States and Canada, TIQ w...
Compliance
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What do you do with user data?
We take the privacy of you and your users seriously. Please have a look at our privacy policy and terms of service to...
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What is your Privacy Policy?
Our detailed and most up-to-date privacy policy is always available for review.
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Is TIQ GDPR compliant?
TIQ Software is not GDPR compliant. We are actively working to make TIQ GDPR compliant, and we will provide an update...
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Is TIQ PIPEDA or HIPAA compliant?
Because TIQ Software is based in Canada, we follow the rules outlined by the Office of the Privacy Commissioner of Ca...
Sales & Accounts
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Can I upgrade my subscription plan?
Yes, you can! You can upgrade your subscription at any time, but it can also depend on if you purchased your account ...
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Do you have an affiliate or referral program?
We're currently working on a new affiliate or referral program for TIQ Software. Contact our sales team directly if ...
Accessibility
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Why is some content getting cut off on iOS?
What is causing my content getting cut off? Due to a recent Safari update on iOS, the address bar remains always visi...
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What browser works best with TIQ?
TIQ Software works with most major modern browsers including: Google Chrome Microsoft Edge Firefox Safari (Mac) Bec...
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Do you plan to have a mobile app?
TIQ Software works in your web browser, on desktop, laptop, tablet and smartphone devices right out of the box. While...
Administrators
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How do I add or edit documents and links on my Portal?
Here is how to edit or to add important links (e.g. videos, documents, surveys, communication tools, etc.) to your Po...
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How do I add more Administrators to my account?
Depending on your subscription level, you can have more than one administrator on your project. Administrators can on...
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How to publish my changes?
After editing and saving your project, you need to publish your changes so they're visible to your audience. Publishi...
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How does TIQ handle support requests?
After you share your project with your audience some users may send us questions about your project. How does it work...
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How do I add a course template to my project?
TIQ Software offers course templates on many different topics. You can add templates to your project at any time and ...
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How do I edit and save my project?
When changing an item, it’s important to save each step in the editing process by clicking the checkmark icon at the ...
End Users
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How do I access my course?
Follow the steps below to learn how to access your course. Getting Started 1. Go to your project URL. It will look so...
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How do I reset my password?
The steps below will show you how to reset your password. Getting Started 1. On the Login page, click Forgot Password...
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How do I change my password?
The steps below will show you how to change your password. Getting Started 1. Go to your project URL. It will look so...
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How do I change my personal details?
The steps below will show you how to change your personal details. Getting Started 1. Go to your project URL. It will...
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Where can I find my completion certificate?
Some TIQ courses generate a completion certificate once you've finished a course. Certificates can always be found on...
Troubleshooting
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How do I turn on cookies?
You and your audience will need to allow third-party cookies so that TIQ Software can run as expected. TIQ Software u...
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How do I clear my browser cache?
Sometimes you or your audience might need to clear your browser cache if you've published a new version of your proje...
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How do I use the developer console?
When testing your TIQ project, an issue may arise related to your firewall, internal network, or an unknown technical...
