Frequently asked questions about TIQ.
Is TIQ up and running?
Check the current status of TIQ Software. Status All services up and running Status key Up and running ...
How do I reach support?
The best way to get in touch with our support team is to submit a request and let us know how we can help. When are...
Do you have a tutorial or a demo?
There are a few different TIQ tutorial and demo options available. Learn how to use TIQ Check out our support artic...
Do you have any case studies?
For over 10 years, TIQ Software has been helping customers create interactive learning for onboarding and training. C...
Can you tell me more about TIQ?
Rocketfuel Productions Inc. ("Trajectory IQ", "TIQ Software") has produced online, interactive game-powered learning ...
Can I whitelabel TIQ?
Almost everything in TIQ Software can be whitelabelled except for some system loading screens, pop-up prompts, and th...
What other tools integrate with TIQ?
Every TIQ portal allows you to connect your most important information. You can link to items such as: Website links...
Can I redeem codes under one account and distribute them later?
You can redeem all the codes you buy under one account/ email for now and then spread them out later to client accoun...
Are there any deal limitations outside North America?
Although the AppSumo x TIQ Software deal is specifically targeted to audiences in the United States and Canada, TIQ w...
What do you do with user data?
Is TIQ GDPR compliant?
TIQ Software is not GDPR compliant. We are actively working to make TIQ GDPR compliant, and we will provide an update...
Is TIQ PIPEDA or HIPAA compliant?
Because TIQ Software is based in Canada, we follow the rules outlined by the Office of the Privacy Commissioner of Ca...
Sales & Accounts
Can I upgrade my subscription plan?
Yes, you can! You can upgrade your subscription at any time, but it can also depend on if you purchased your account ...
Do you have an affiliate or referral program?
We're currently working on a new affiliate or referral program for TIQ Software. Contact our sales team directly if ...
Why is some content getting cut off on iOS?
What is causing my content getting cut off? Due to a recent Safari update on iOS, the address bar remains always visi...
What browser works best with TIQ?
TIQ Software works with most major modern browsers including: Google Chrome Microsoft Edge Firefox Safari (Mac) Bec...
Do you plan to have a mobile app?
TIQ Software works in your web browser, on desktop, laptop, tablet and smartphone devices right out of the box. While...
How do I add or edit documents and links on my Portal?
Here is how to edit or to add important links (e.g. videos, documents, surveys, communication tools, etc.) to your Po...
How do I add more Administrators to my account?
Depending on your subscription level, you can have more than one administrator on your project. Administrators can on...
How to publish my changes?
After editing and saving your project, you need to publish your changes so they're visible to your audience. Publishi...
How does TIQ handle support requests?
After you share your project with your audience some users may send us questions about your project. How does it work...
How do I add a course template to my project?
TIQ Software offers course templates on many different topics. You can add templates to your project at any time and ...
How do I edit and save my project?
When changing an item, it’s important to save each step in the editing process by clicking the checkmark icon at the ...
How do I access my course?
Follow the steps below to learn how to access your course. Getting Started 1. Go to your project URL. It will look so...
How do I reset my password?
The steps below will show you how to reset your password. Getting Started 1. On the Login page, click Forgot Password...
How do I change my password?
The steps below will show you how to change your password. Getting Started 1. Go to your project URL. It will look so...
How do I change my personal details?
The steps below will show you how to change your personal details. Getting Started 1. Go to your project URL. It will...
Where can I find my completion certificate?
Some TIQ courses generate a completion certificate once you've finished a course. Certificates can always be found on...
How do I turn on cookies?
You and your audience will need to allow third-party cookies so that TIQ Software can run as expected. TIQ Software u...
How do I clear my browser cache?
Sometimes you or your audience might need to clear your browser cache if you've published a new version of your proje...
How do I use the developer console?
When testing your TIQ project, an issue may arise related to your firewall, internal network, or an unknown technical...