FAQ's

Frequently asked questions about TIQ.

Status

  • Is TIQ up and running?

    Check the current status of TIQ Software. Status All services up and running Status key Up and running ...

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  • Do you have a feature roadmap?

    Check the status of our most requested features in our TIQ Software roadmap  You can see what we're working on, and w...

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Common Questions

  • How do I reach support?

    The best way to get in touch with our support team is to submit a request and let us know how we can help.  When are...

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  • Do you have a tutorial or a demo?

    There are a few different TIQ tutorial and demo options available.  Learn how to use TIQ Check out our support artic...

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  • Do you have any case studies?

    For over 10 years, TIQ Software has been helping customers create interactive learning for onboarding and training. C...

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  • Can you tell me more about TIQ?

    Rocketfuel Productions Inc. ("Trajectory IQ", "TIQ Software") has produced online, interactive game-powered learning ...

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  • Can I whitelabel TIQ?

    Almost everything in TIQ Software can be whitelabelled except for some system loading screens, pop-up prompts, and th...

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  • What other tools integrate with TIQ?

    Every TIQ portal allows you to connect your most important information. You can link to items such as: Website links...

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For Sumo-Lings

  • Can I redeem codes under one account and distribute them later?

    You can redeem all the codes you buy under one account/ email for now and then spread them out later to client accoun...

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  • Are there any deal limitations outside North America?

    Although the AppSumo x TIQ Software deal is specifically targeted to audiences in the United States and Canada, TIQ w...

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Compliance

  • What do you do with user data?

    We take the privacy of you and your users seriously. Please have a look at our privacy policy and terms of service to...

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  • What is your Privacy Policy?

    Our detailed and most up-to-date privacy policy is always available for review.   

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  • Is TIQ GDPR compliant?

    TIQ Software is not GDPR compliant. We are actively working to make TIQ GDPR compliant, and we will provide an update...

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  • Is TIQ PIPEDA or HIPAA compliant?

    Because TIQ Software is based in Canada, we follow the rules outlined by the Office of the Privacy Commissioner of Ca...

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Sales & Accounts

  • Can I upgrade my subscription plan?

    Yes, you can! You can upgrade your subscription at any time, but it can also depend on if you purchased your account ...

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  • Do you have an affiliate or referral program?

    We're currently working on a new affiliate or referral program for TIQ Software.  Contact our sales team directly if ...

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Accessibility

  • Why is some content getting cut off on iOS?

    What is causing my content getting cut off? Due to a recent Safari update on iOS, the address bar remains always visi...

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  • What browser works best with TIQ?

    TIQ Software works with most major modern browsers including: Google Chrome Microsoft Edge Firefox Safari (Mac) Bec...

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  • Do you plan to have a mobile app?

    TIQ Software works in your web browser, on desktop, laptop, tablet and smartphone devices right out of the box. While...

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Administrators

  • How to publish my changes?

    After editing and saving your project, you need to publish your changes so they're visible to your audience. Publishi...

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  • How does TIQ handle support requests?

    After you share your project with your audience some users may send us questions about your project. How does it work...

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  • How do I add a course template to my project?

    TIQ Software offers course templates on many different topics. You can add templates to your project at any time and ...

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  • How do I edit and save my project?

    When changing an item, it’s important to save each step in the editing process by clicking the checkmark icon at the ...

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  • How do I preview my project?

    You can share your project address with your audience and preview your project as an administrator at any time by goi...

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  • What languages does TIQ support?

    Although the primary language for TIQ Software is English, we have customers who create courses in other languages su...

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End Users

  • How do I access my course?

    Follow the steps below to learn how to access your course. Getting Started 1. Go to your project URL. It will look so...

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  • How do I reset my password?

    The steps below will show you how to reset your password. Getting Started 1. On the Login page, click Forgot Password...

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  • How do I change my password?

    The steps below will show you how to change your password. Getting Started 1. Go to your project URL. It will look so...

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  • How do I change my personal details?

    The steps below will show you how to change your personal details. Getting Started 1. Go to your project URL. It will...

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  • Where can I find my completion certificate?

    Some TIQ courses generate a completion certificate once you've finished a course. Certificates can always be found on...

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Troubleshooting

  • How do I turn on cookies?

    You and your audience will need to allow third-party cookies so that TIQ Software can run as expected. TIQ Software u...

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  • How do I clear my browser cache?

    Sometimes you or your audience might need to clear your browser cache if you've published a new version of your proje...

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  • How do I use the developer console?

    When testing your TIQ project, an issue may arise related to your firewall, internal network, or an unknown technical...

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  • Roadmap

    Roadmap

    Check out what we're working on and tell us what features to add.

  • Help

    Help

    Submit a request and we'll be in touch to help you with your project.