FAQ's

Best practices and tips to get the most out of TIQ.

Common Questions

  • How do I access my course?

    Getting Started 1. Go to your project URL. It will look something like name.tiqsoftware.com Login 2. If you already ...

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  • Which browser works with TIQ?

    TIQ Software works with most major modern browsers including: Google Chrome Microsoft Edge Firefox Safari (Mac) Bec...

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  • What do you use for ticketing and support?

    TIQ Software includes a Help section that is powered by Zendesk for all end user support requests. It is a system for...

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Troubleshooting

  • How do I turn on cookies?

    You and your audience will need to allow third-party cookies so that TIQ Software can run as expected. TIQ Software u...

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  • How do I clear my browser cache?

    Sometimes you or your audience might need to clear your browser cache if you've published a new version of your proje...

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  • How do I use the developer console?

    When testing your TIQ project, an issue may arise related to your firewall, internal network, or an unknown technical...

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Testing your project

  • How should I set up external testing of my course?

    Question 1 - How many people should I include in the test? According to various studies, you only need 5 users to tes...

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Audience Questions

  • Where can I find my completion certificate?

    Some TIQ courses generate a completion certificate once you've finished a course. Certificates can always be found on...

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Media

  • How do I work with brand guidelines?

    What are brand guidelines? Sometimes referred to as brand standards or a style guide these are a set of rules set out...

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  • Don't know where to start?

    Don't know where to start?

    Check out some cool customer projects made with TIQ Software.

  • Welp?! I need help

    Welp?! I need help

    A TIQ Specialist is ready to help with your project - it's free!