Account
Get help with settings, plans and payment.
Account Basics
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Creating an administrator account
Visit TIQ Software 1. Go to the TIQ Software website and click Get Started. Create your account 2. Fill out the req...
Login & password
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Logging in to TIQ Software
This guide covers how to login and out of TIQ Software. You can login to TIQ Software using your email address and pa...
Plans & Add-Ons
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Subscription Plans
With TIQ, when you pick a template, you get free unrestricted access to all of our features. You only pay when you pu...
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Choosing a Subscription Plan
You will need a paid subscription in order for your audience to access your project. Follow the steps below to learn ...
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Individual and Add-On Bundles
In addition to your subscription plan, you can hire a TIQ Specialist to help with some, most, or almost all of your p...
Payments & Billing
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Accepted payment methods for TIQ Billing
All TIQ subscription plans and add-on payments are made using Stripe. We only accept subscription and add-on payments...
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I see an unexpected charge from TIQ Software
TIQ Software subscription plans renew automatically unless they’re canceled. If you see an unexpected charge from us...
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Why was my card declined at checkout?
If you're trying to pay for a TIQ subscription plan or add-on, and your payment was declined, it could be because the...
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Why did my payment fail?
If you received an email or notification about your payment or credit card failing for a subscription renewal or add-...
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Can I downgrade my account to free?
If you need to take a break, you can downgrade your TIQ project to Free. Don't worry, all of your work will be there ...
Taxes
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Canadian tax and TIQ billing
Depending on your billing address, we might collect Federal or Provincial sales taxes for both TIQ subscription plans...
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US sales tax and TIQ billing
As TIQ Software is not a US entity, we do not collect sales tax on behalf of any United States agency.