Account

Get help with settings, plans and payment.

Account Basics

  • Creating an administrator account

    Visit TIQ Software 1. Go to the TIQ Software website and click Get Started. Create your account 2. Fill out the req...

    Read more...

Login & password

  • Logging in to TIQ Software

    This guide covers how to login and out of TIQ Software. You can login to TIQ Software using your email address and pa...

    Read more...

Plans & Add-Ons

  • Subscription Plans

    With TIQ, when you pick a template, you get free unrestricted access to all of our features. You only pay when you pu...

    Read more...

  • Choosing a Subscription Plan

    You will need a paid subscription in order for your audience to access your project. Follow the steps below to learn ...

    Read more...

  • Individual and Add-On Bundles

    In addition to your subscription plan, you can hire a TIQ Specialist to help with some, most, or almost all of your p...

    Read more...

Payments & Billing

  • Accepted payment methods for TIQ Billing

    All TIQ subscription plans and add-on payments are made using Stripe. We only accept subscription and add-on payments...

    Read more...

  • I see an unexpected charge from TIQ Software

    TIQ Software subscription plans renew automatically unless they’re canceled.  If you see an unexpected charge from us...

    Read more...

  • Why was my card declined at checkout?

    If you're trying to pay for a TIQ subscription plan or add-on, and your payment was declined, it could be because the...

    Read more...

  • Why did my payment fail?

    If you received an email or notification about your payment or credit card failing for a subscription renewal or add-...

    Read more...

  • Can I downgrade my account to free?

    If you need to take a break, you can downgrade your TIQ project to Free. Don't worry, all of your work will be there ...

    Read more...

Taxes

  • Canadian tax and TIQ billing

    Depending on your billing address, we might collect Federal or Provincial sales taxes for both TIQ subscription plans...

    Read more...

  • US sales tax and TIQ billing

    As TIQ Software is not a US entity, we do not collect sales tax on behalf of any United States agency.

    Read more...

  • Roadmap

    Roadmap

    Check out what we're working on and tell us what features to add.

  • Help

    Help

    Submit a request and we'll be in touch to help you with your project.