Get help with settings, plans and payment.
Creating an administrator account
Visit TIQ Software 1. Go to the TIQ Software website and click Get Started. Create your account 2. Fill out the req...
Login & password
Logging in to TIQ Software
This guide covers how to login and out of TIQ Software. You can login to TIQ Software using your email address and pa...
Plans & Add-Ons
With TIQ, when you pick a template, you get free unrestricted access to all of our features. You only pay when you pu...
Choosing a Subscription Plan
You will need a paid subscription in order for your audience to access your project. Follow the steps below to learn ...
Individual and Add-On Bundles
In addition to your subscription plan, you can hire a TIQ Specialist to help with some, most, or almost all of your p...
Payments & Billing
Accepted payment methods for TIQ Billing
All TIQ subscription plans and add-on payments are made using Stripe. We only accept subscription and add-on payments...
I see an unexpected charge from TIQ Software
TIQ Software subscription plans renew automatically unless they’re canceled. If you see an unexpected charge from us...
Why was my card declined at checkout?
If you're trying to pay for a TIQ subscription plan or add-on, and your payment was declined, it could be because the...
Why did my payment fail?
If you received an email or notification about your payment or credit card failing for a subscription renewal or add-...
Can I downgrade my account to free?
If you need to take a break, you can downgrade your TIQ project to Free. Don't worry, all of your work will be there ...
Canadian tax and TIQ billing
Depending on your billing address, we might collect Federal or Provincial sales taxes for both TIQ subscription plans...
US sales tax and TIQ billing
As TIQ Software is not a US entity, we do not collect sales tax on behalf of any United States agency.