Account

Get help with settings, plans and payment.

Account Basics

  • Creating an administrator account

    Go to Templates 1. Navigate to the Templates section on the TIQ Software website and click Get Started. Create your...

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  • Account Login

    In order to login to TIQ Software, you need the email address and password or social account you used to create your ...

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Plans & Add-Ons

  • Subscription Plans

    With TIQ, when you pick a template, you get free unrestricted access to all of our features. You only pay when you pu...

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  • Choosing a Subscription Plan

    You will need a paid subscription in order for your audience to access your project. Follow the steps below to learn ...

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  • Individual and Add-On Bundles

    In addition to your subscription plan, you can hire a TIQ Specialist to help with some, most, or almost all of your p...

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Payments & Billing

  • Accepted payment methods for TIQ Billing

    All TIQ subscription plans and add-on payments are made using Stripe. We only accept subscription and add-on payments...

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  • I see an unexpected charge from TIQ Software

    TIQ Software subscription plans renew automatically unless they’re canceled.  If you see an unexpected charge from us...

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  • Why was my card declined at checkout?

    If you're trying to pay for a TIQ subscription plan or add-on, and your payment was declined, it could be because the...

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  • Why did my payment fail?

    If you received an email or notification about your payment or credit card failing for a subscription renewal or add-...

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  • Can I downgrade my account to free?

    If you need to take a break, you can downgrade your TIQ project to Free. Don't worry, all of your work will be there ...

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Taxes

  • Canadian tax and TIQ billing

    Depending on your billing address, we might collect Federal or Provincial sales taxes for both TIQ subscription plans...

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  • US sales tax and TIQ billing

    As TIQ Software is not a US entity, we do not collect sales tax on behalf of any United States agency.

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  • Roadmap

    Roadmap

    Check out what we're working on and tell us what features to add.

  • Help

    Help

    Submit a request and we'll be in touch to help you with your project.